Shipping policy

Shipping Destinations

We currently ship to:

Germany
All European Union countries
United Kingdom
Switzerland
Norway
Iceland
United States
Canada

At this time, we do not ship to other destinations.

Processing Time

All orders are processed within 1–3 business days after payment has been received.

Please note that processing times may be slightly longer during holidays, peak seasons, or promotional periods.

Shipping Methods

To ensure reliable and secure delivery, we ship our orders using DHL and UPS, depending on the destination.

All shipments include a tracking number, which will be provided once your order has been dispatched.

Estimated Delivery Times

Estimated delivery times are:

Germany: 2–3 business days
Europe: 3–5 business days
United States & Canada: up to 10 business days

Please note that these are estimated delivery times only and may be affected by factors outside our control, such as customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

We offer free shipping on all orders within Germany.

For international orders, shipping costs vary depending on the destination. The exact shipping cost will be calculated and displayed during checkout before payment is completed.

Customs Duties and Import Taxes

Orders shipped to countries outside the European Union may be subject to customs duties, VAT, import taxes, or other local fees upon arrival.

These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. We recommend checking local import regulations before placing an order.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly when placing an order.

If a shipment cannot be delivered due to an incorrect or incomplete address provided by the customer, any return shipping fees and reshipping costs will be the responsibility of the customer.

Lost Shipments

If your shipment is lost during transit, please contact us at info@cityzoomby.com.

We will work directly with the shipping carrier to investigate the issue. If a shipment is confirmed lost, a replacement order will be sent to you at no additional cost.

Damaged Deliveries

We take great care in packaging our products. However, if your order arrives damaged, please contact us at info@cityzoomby.com and provide photos of the damage.

We will review the issue and work with you to find an appropriate solution as quickly as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at: info@cityzoomby.com