FAQ

Each city model is 3D printed using eco-friendly Bio PLA and professionally mounted in a premium frame. Bio PLA is a plant-based material that allows us to create highly detailed architectural models while reducing environmental impact compared to traditional plastics.

This is a genuine three-dimensional architectural model with raised buildings, streets, waterways, and urban features that create depth and visual impact. Our models are created using real geographic and architectural data to represent the city's layout, landmarks, and urban structure.

Yes. Every model comes fully assembled in a high-quality wooden frame and is ready to display right out of the box. The frame measures 10 × 10 inches (25.4 × 25.4 cm) with a depth of 1.2 inches (3 cm). Built-in hanging hooks on the back make wall mounting quick and easy.

Absolutely. Our framed 3D city models make thoughtful and memorable gifts for travelers, city lovers and anyone with a special connection to a place. Each piece arrives in elegant, gift-ready packaging that enhances the unboxing experience and makes a lasting impression. Whether it's for a birthday, housewarming, anniversary, wedding, or holiday celebration, our city models are designed to be both meaningful and visually striking.

All of our models come in a stylish black wooden frame, carefully selected to complement the design and highlight the details of the cityscape. For models that include rivers, lakes, coastlines, or other water features, you can customize the water layer by choosing between glossy black, blue, or aqua acrylic.

While we do not offer custom-made city models, we love hearing which cities our customers would like to see next. If your favorite city is not yet part of our collection, you can add it to our City Wishlist. We regularly review customer requests when planning future releases, and your suggestion may help shape our next designs.

Yes. If you're purchasing one of our city models as a gift, we can include a complimentary gift card with your personal message. Simply leave a note when placing your order and provide the text you'd like us to add to the card. This service is completely free and helps make your gift even more special.

Yes. We currently ship to the United States, Canada, and most European countries. For reliable and secure delivery, we use DHL and UPS courier services, depending on the destination. Delivery times may vary based on the shipping location.

We offer free shipping on all orders within Germany. For destinations outside Germany, shipping costs vary depending on the delivery location. The exact shipping cost will be calculated and displayed during checkout before you complete your purchase.

We take great care in packaging our products, but if your order arrives damaged, please contact us at info@cityzoomby.com and include photos of the damage. Our team will review the issue and work with you to find the best possible solution as quickly as possible.

Orders shipped to countries outside the European Union may be subject to customs duties, VAT, import taxes, or other local fees upon arrival. These charges are determined by the customs authorities of the destination country and are the responsibility of the recipient. Since regulations vary by country, we recommend checking with your local customs office for more information before placing an order.