Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@cityzoomby.com or submit a request through our online Withdrawal Form.

Returns must be requested before sending any item back. Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us at info@cityzoomby.com if you have any questions regarding returns.

Exceptions / Non-Returnable Items

Personalized products or items customized at the customer's request may not be eligible for return unless they arrive damaged or defective.

Please contact us if you have questions regarding the eligibility of a specific item for return.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once the return has been approved.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, the customer is responsible for all return shipping costs.

Shipping charges paid during the original purchase are non-refundable unless the return is due to an error on our part or a damaged product.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@cityzoomby.com.